Contact us
For app help, billing or cancellation, email hello@my12.app. Tell us the app version, device model and what happened. Your church administrator manages invitations, team permissions and organisation access.
Account deletion
In supported versions of My12 Leaders, open Settings → Account → Delete account. Confirm your identity and follow the in-app instructions. Organisation owners can transfer ownership or explicitly close the organisation. A separate deletion progress screen shows when cleanup is complete.
For personal information controlled by your church, contact the church first. For help with My12 account deletion or a retained record, email security@my12.app.
Privacy and AI choices
The Privacy Policy is available at https://my12.app/privacy. You can decline Google Gemini processing and continue working manually. In supported versions, Settings → Account → AI data sharing lets you change your choice.
Report content or access concerns
Report unlawful content, abuse or unauthorised access to security@my12.app and your church administrator. Include the record reference and an explanation so we can investigate. Administrators can revoke organisation membership; My12 can investigate and restrict misuse under its Terms.
Subscriptions
Churches and organisations manage subscriptions in the web administration service. Signing out or uninstalling the app does not cancel the organisation’s subscription. See https://my12.app/terms for cancellation and mandatory refund rights.